Frequently asked questions
What bonuses are available at Ganamax?
- Welcome bonus — receive a bonus with your first 3 deposits
- Reload bonuses — receive a bonus every day of the week
- Deposit bonuses — receive bonuses when you make a deposit
- No-deposit bonuses — receive bonuses without making a deposit
- Cashback — weekly up to 7%, daily up to 12%
- Shop bonuses — complete daily missions to earn gems and redeem them in the shop
- Roulettes / Lootboxes — prizes in bonus games
- Promo codes — use our special codes to unlock bonuses and free spins
- Loyalty bonuses — rewards as you level up
How do I activate a bonus and why might activation be unavailable?
How to activate it:
- Go to the «Bonuses» section.
- Choose an available offer.
- Click «Get bonus» or «Deposit».
- Make a deposit if required.
- The bonus will be credited automatically after a successful deposit.
Activation may be unavailable if:
- the minimum deposit requirement is not met;
- your email is not verified or you have not completed your profile details;
- you already have another active bonus. To get a new bonus you must complete the wagering requirement or cancel the active bonus;
- there are restrictions on your account (duplicate account, same device/IP, etc.);
- the bonus has expired.
How do I meet a bonus wagering requirement and where do I see my progress?
The wagering requirement is a multiplier that shows how much you must bet in total before the bonus and winnings from it are available for withdrawal.
For example, if the requirement is x20, you must wager the bonus amount 20 times.
How to meet the wagering requirement:
- Place bets on slots.
- Use your bonus balance or your real balance: both count toward the wagering requirement.
- When the wagered amount reaches the required value, the bonus is considered completed and the funds move to your balance.
To see your progress, go to the «Bonuses» section in your account. There you can see wagering progress, the remaining amount, and the bonus status.
How do I cancel a bonus?
Canceling a bonus is simple. First go to the «Bonuses» section, find the active bonus, and select «Cancel bonus».
When you cancel it, the bonus amount is removed, winnings earned with bonus funds are voided, and your real balance is not affected.



