Policies
www.ganamax.mx is operated in Mexico by Producciones Móviles, S.A. de C.V., holder of permit DGAJS/SCEVF/P-06/2005-TER, jointly with Unocapali La Paz Operadora, S.A. de C.V., in accordance with official communications DGJS/1580/2021 and DGJS/DCRCA/2083/2022. Gambling is prohibited for minors; play responsibly, and remember that the main purpose is rest, entertainment, and leisure.
These Terms and Conditions set out the rules under which Unocapali La Paz Operadora, S.A. de C.V. ("we") gives you access to the Site and governs your use of it, as well as the Site's applications provided through the Site (the "Software"), and the information, content, functionalities, and services provided through the Site (together with the Software, the "Services").
These Terms and Conditions apply to any use of our services. Additional terms may apply to promotional materials. By using our application, visiting the Site, and/or registering, and/or using our services, you accept and agree to comply with: these Terms and Conditions; the Privacy Policy; the rules applicable to each casino game (the "Game Rules"), including the maximum prize for each game; any special condition (for example, promotion terms); and all other terms, rules, or policies related to promotional services, bonuses, special offers, or any other aspect of the use of the services. Collectively, these are referred to as the "Terms and Conditions".
USE OF THE SITE AND/OR THE SERVICES MEANS THAT YOU ACCEPT THESE Terms and Conditions AND CONSTITUTES A BINDING AGREEMENT ON YOUR PART, INCLUDING ANY CHANGES WE MAY MAKE FROM TIME TO TIME. If you do not agree with these Terms and Conditions, IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOUR ONLY ALTERNATIVE IS TO REFRAIN FROM ACCESSING THE SITE AND USING THE SERVICES. That is, to refrain from accessing the Site and using the Services.
The Site gives users the opportunity to win prizes in kind (goods, experiences) and cash prizes by betting on Games, or by acquiring bonuses in free format. To participate in the Games, members must create a user account. Each Game may be subject to specific rules published alongside the Game. In the event of a conflict between these Terms and the specific rules of a particular Game, those rules prevail.
By registering an account with us, you accept and warrant that:
- you are at least 18 years old (we may request documents to verify your age and void transactions by minors);
- you will provide accurate information (date of birth, valid identification, country and place of residence, email address, and phone number) and will keep us informed of any changes;
- you have the legal capacity to enter into a contract; the account is opened for personal use only, and in your own name, not as an agent for a third party;
- you will not sell or transfer the benefit of the account to third parties, and you will not acquire another person's account;
- you are not prohibited from betting with us or using our services; and you are not under self-exclusion on the Site or with any other operator. You must keep your personal information up to date; otherwise, bets or payments may be rejected. Under no circumstances is the transfer of funds between different accounts on the Site permitted.
If you breach any of the conditions in point 6, the Site may: void any bet you have placed; refuse to pay any winnings from that bet; refer the matter to the police, guardians, family members, or another competent regulatory authority.
The Services are not intended for, and may not be used by, persons under 18 years of age. You must be at least 18 years old and have the capacity to enter into contracts and access the Site. By accessing the Site, you represent and warrant that you have sufficient age and capacity. We may request documents to verify age at any time and void transactions by minors.
Additionally, you agree that:
- we have the right to electronically verify your information when opening an account, and to carry out any identity, creditworthiness, fraud, and other checks required by applicable law or regulators;
- you agree to provide all information necessary for this. We may suspend or limit your account until such checks are completed to our satisfaction. In addition to electronic checks, manual checks of address and identity are possible, including requesting copies of identification documents. As part of registration and verification, we may share your data with authorized credit reference agencies or anti-fraud tool providers;
- the transfer of data is governed by the Ley Federal de Protección de Datos Personales (Federal Law on Protection of Personal Data) and our Privacy Notice.
Each customer must identify themselves by account number and password each time they log in and is solely responsible for keeping their password and account number secure, without disclosing them to any person.
We are not responsible for losses arising from the improper use of your username or password or from unauthorized access to the account. If you lose your account details or suspect unauthorized use, contact us immediately so that we can suspend the account. We recommend using a trusted password manager instead of your browser's autofill feature.
Use of the Services may be prohibited or regulated in certain states or countries. When using the Services outside of Mexico, you are responsible for complying with the laws of the relevant territory. Residents of countries where participation in gambling games is prohibited may not register.
You are responsible for complying with your own local, national, federal, or state laws on betting and gambling before opening an account, placing bets, or using the Services. If gambling or lottery services are prohibited in your country, you may not register, attempt to use this service, or use a payment method to bet or play in connection with an illegal service.
We may suspend or deactivate any account when we suspect a breach of these Terms and/or applicable law. Persons who breach these Terms are not entitled to receive winnings and may be subject to penalties for fraud.
We are not responsible for any damage or loss that you (or a third party) may suffer in connection with the use of the Services, including: results of improper use of the Services by the User; communication errors between the User and the Site; or interruption of the Services, whether or not attributable to the Site.
By using our services, you acknowledge that access to the Games carries the possibility of not becoming a winner, and therefore you may not bring claims against us, the companies in our group, or their directors, officers, or employees. We are not responsible for losses, damages, or harm incurred as a result of the use or acceptance of a prize.
It is prohibited to use a payment method for which you are not the sole holder, or that belongs to a third party. Any deposit from a third party is considered void, and any winnings from that deposit are voided.
To participate in the Games you must deposit money, which will constitute your funds. The funds are held in a bank account separate from the company's business accounts and are, at all times, protected and available to you. You may use the funds in the ways permitted by the Site: participating in a Game, requesting a refund of refundable amounts, receiving prize payments, placing new bets, etc.
In accordance with Article 10 of the Reglamento de la Ley Federal de Juegos y Sorteos (Regulations to the Federal Gaming and Lotteries Law), all transactions on the Site are conducted in Mexican pesos. The available payment methods are shown in the app/on the Site when making a deposit; only payment methods issued in your name may be used, and deposits only from a personal account (not corporate). Deposits made using payment methods to which you are not entitled are considered void, and any winnings obtained from them are voided.
The minimum amount for any deposit is the amount in Mexican pesos equivalent to 40 US dollars, calculated at the exchange rate shown in the payment interface at the time the deposit is submitted. A deposit below the applicable minimum amount may not be accepted.
You agree to deposit only funds that you intend to use for betting. Where there are reasonable grounds to believe that funds were deposited without the intention of betting, we may suspend or close the account and notify the competent authorities.
Your winnings may be voided if a deposit was made with the intention of voiding bets through the subsequent reversal of the deposit. If a deposit is reversed by you or a third party, we may void all associated bonuses, free sports bets, and accumulated winnings if, in our reasonable judgment, the deposit was made for the sole purpose of voiding the bets placed with it.
We continuously carry out anti-money laundering checks on your deposits as part of mandatory regulations and internal policies. Where the information is insufficient, we may request additional data (including source of income), which you agree to provide in a timely manner. We may, acting reasonably, suspend or void the account if we cannot satisfy ourselves as to the legality of the source of funds.
No interest accrues on account balances; no credit is granted under any circumstances. You are responsible for having sufficient funds to place bets; we are not responsible for a bet lost due to insufficient funds and may void a bet accepted in error when funds were insufficient, or recover the amount of the shortfall.
We do not charge for deposits or withdrawals, but fees from your bank or payment provider are possible. We recommend that you check this information with them, as we are not responsible for paying third-party fees on your behalf.
If a deposit is made and a withdrawal is requested without the funds having been used, we may deduct an amount to cover the reasonable processing costs of the deposit and the withdrawal, withholding it from the withdrawal request.
You may withdraw funds from the account if:
(a) all payments to the account are confirmed as approved and not reversed/refunded;
(b) in our judgment, the anti-money laundering and identity verification requirements are met (delay in providing information may delay the withdrawal);
(c) you accept that all transactions may be reviewed, and suspicious ones reported to the competent authorities (we may reject/reverse the withdrawal of unused deposits until verification is completed, even if the deposit was made and withdrawn without any gameplay);
(d) there is no ongoing investigation into betting violations/price manipulation/match-fixing/player collusion, violation of sports federation rules, or a material breach of these terms (fraud, deception, collusion, criminal activity).
The security team may cancel withdrawals pending the results of an investigation and carry out additional checks. Funds are returned to the account during the investigation; if a violation is found, we may withhold the funds. The account holder is responsible for the funds.
If the amount to be withdrawn is below the minimum accepted by the online system, you must contact us directly to arrange the withdrawal.
If amounts were paid to you in error, we may demand their return. We will make efforts to detect the error and notify you in a timely manner; you must retain amounts credited in error and return them upon request, or allow us to deduct them from the account.
You are responsible for informing us of any error related to a withdrawal. We are not responsible for errors or omissions made by you when withdrawing funds, but we will make efforts to resolve the issue when you notify us.
Withdrawals are made using the same payment method as the deposit. If this is not possible, we will contact you to agree on an alternative method.
You must notify us of any change to your payment method details. Without an update, the bank may reject deposits or bets. You must also report the theft/loss of a card or fraud involving the personal data of a payment account. In the latter case, the acceptance of new bets from your account will be suspended until we receive new information.
Bets on the Site are governed by these Terms. The maximum amount you may bet is the lesser of your account balance and the limit established by us.
You must familiarize yourself with how the Games work. We are not responsible if a bet or game is placed without a full understanding of the terms or how it works. We recommend that you familiarize yourself with standard betting and gaming terminology; if in doubt, contact us.
Winnings available in the account may be withdrawn at any time. All winnings received are held in the account and are available for withdrawal subject to these Terms.
All bets are subject to the maximum payouts detailed for each Game. You are responsible for being aware that a successful bet may exceed the maximum payout limit.
Any cash promotion has an expiration period. A cash promotion received must be used in full or in part within 7 days of receipt; otherwise, it will be removed from the account with no right to subsequent use.
Using the Site outside of a Wi-Fi network may result in data charges from your mobile carrier. We are not responsible for this.
You agree to play responsibly and to limit your participation in the Games to use of the Site and its services. An applied self-exclusion removes access to the services for the chosen period; you are not permitted to open or use a new account in any other way during this period, until the self-exclusion is lifted and the original account is reopened. If you fail to comply with this rule, we may block any new account, you will lose the funds it contains, and we are not responsible for returning funds bet or won through that account. For more information, see the Responsible Gaming policy, which forms an integral part of these Terms.
To close a user account, send a request by email to support@ganamax.mx. Before closure, all open bets must be settled and the account balance must be $0.00. Once the conditions are met, closure is completed within 24 hours. If the closure is due to a gambling addiction, state this explicitly in the request so that we can provide you with appropriate support. Reopening the account is possible upon request; we may approve or deny it without giving reasons.
An account is considered inactive if there is no login/logout for more than 12 consecutive months. Notice of the upcoming inactivity fee is sent at least 30 days in advance; reactivation (logging in or withdrawing) during this period exempts you from the fee. Once the notice period expires, a monthly inactivity fee of 50.00 Mexican pesos is charged, deducted from the balance; once the balance reaches zero, the account may be permanently closed. Upon reactivating the account, fees for the 3 months prior to reactivation are refunded.
In accordance with the Ley Federal de Protección de Datos Personales, account information (name, address, phone number, email address, transaction history) is retained for 10 years from the date of account closure, or longer if required by law. Data retention during active use of the Site continues throughout the entire period of use of the services, but not less than the period established by gaming and betting regulations. For more information, see the Privacy Notice.
You are solely responsible for the confidentiality of your login credentials. All transactions carried out using your username and password are considered to have been made by you and are charged to your account. We are not responsible for losses due to unauthorized access resulting from the account holder's negligence in protecting their credentials. If you suspect unauthorized access, you must notify us immediately through official channels so that we can suspend the account.
Any suspected or confirmed breach of these Terms, Fraudulent Activity, Criminal Activity, Bonus Abuse, or other Prohibited Practices will be handled in accordance with the Prohibited Practices, Fraud, and Abuse Section.
We do not grant you any rights over our intellectual property. We are the owner, authorized user, or licensee of all rights in our services and content (copyrights, patents, designs, trademarks, source code, templates, graphics, logos, etc.). The content is intended solely for personal and non-commercial use; distribution, copying, or reproduction without our written consent is prohibited. Use of the app/Site data is a personal, non-exclusive, non-sublicensable, and non-commercial license. We may take any action, including legal action, to protect our intellectual property.
In connection with point 6, when creating an account you must not:
(a) use another person's email address or username with the intention of impersonating them;
(b) use a name associated with another person's rights without permission;
(c) use an obscene, offensive, or inappropriate email address/username;
(d) allow another party to use your account and/or password. The account may not be shared or transferred; the password may not be disclosed. You agree to notify us immediately of any known or suspected unauthorized use of the account or security breach. You are responsible for all activity on the account, even if it was not carried out by you.
We will use the personal information provided:
(a) to provide the services;
(b) to process payment for products;
(c) to inform you about similar products with your consent (you may unsubscribe at any time). For more information, see the Privacy Policy.
In connection with point 7, we may suspend or permanently close an account when we suspect a breach of these Terms or involvement in fraudulent or illegal activity. IN THESE CASES, UNDER NO CIRCUMSTANCES ARE AMOUNTS TRANSFERRED TO US FOR THE USE OF THE SERVICES PAID OUT OR REFUNDED.
The User's acceptance of these Terms does not create any association, partnership, employment, or commercial relationship between the User and us.
We may transfer our rights and obligations under these terms to another party by notifying you in writing and ensuring that the transfer does not affect your rights under the contract.
These Terms and Conditions constitute the final and exclusive agreement between you and us, superseding any prior agreement. Changes will be communicated in the manner described in these Terms.
These Terms are governed by Mexican law. Any legal proceeding concerning our products or services falls within the jurisdiction of the competent courts of Mexico City.
The company reserves the exclusive, irrevocable, and indivisible right to suspend, restrict, or deny a User's temporary or permanent access to the platforms, gaming products, or other services at its discretion and without prior notice or justification, including in the event of a breach of the Terms, internal policies, unauthorized gaming practices, or for regulatory reasons (DGJS or another competent authority). Participation in the services does not constitute a vested right; access is conditioned on continued regulatory compliance. The company is not obligated to provide compensation when exercising this right.
To withdraw funds obtained from a deposit, the deposited amount must be wagered at least 2 (two) times (that is, the total betting volume must be at least 200% of the deposit amount) on any of the Games available on the Site.
This requirement is designed to prevent the use of the Site as a means of transferring money without genuine participation in the Games, and to comply with anti-money laundering obligations. Only bets that are actually settled count for the purposes of this requirement: bets that are canceled, voided, refunded, or otherwise reversed — at the User's request, due to event cancellation, error, or any other reason — do not count, since in these cases the User did not assume a genuine risk with the deposited amount.
If a User requests a withdrawal without meeting this requirement, or if we reasonably believe that the User is voiding bets to avoid meeting this requirement, we may suspend processing of the withdrawal request until it is met — without prejudice to other rights provided for in these Terms (including points 20, 21, and 25). The wagering conditions for bonuses, promotions, prizes, or other specific incentives are set out in the special conditions of the corresponding promotion, which prevail over this point with respect to amounts granted under such promotions.