Site Privacy Policy
Protecting your privacy, including your personal data, is important to us. We are committed to caring for your trust and protecting your personal information.
This Privacy Policy describes how we collect, use, and disclose your personal information in connection with the Site.
Please read this Policy carefully before using our Services. You must not use our Services if you disagree with any of the provisions set out below.
If you continue using our Services, you accept this Policy, as well as the use and disclosure of your personal data and other similar information under the terms described herein.
Consent
By accessing the Site and using the Services: (a) you confirm that you have read this Privacy Policy; (b) you consent to the processing of your personal data; (c) you acknowledge and expressly accept that the Site or the Site's Parties may transfer personal data in accordance with these Terms and Conditions.
The Site will request separate express consent for the use of personal financial and banking information, as well as sensitive personal data. However, this will not apply when a court decision or an official order from a competent authority requires the Site to do so. In such a case, the Site will inform you of the act of authority requiring us to disclose the information.
Personal Information Collected
We collect various types of personal data related to the Services offered by the Site, namely: information you provide directly; information obtained from your devices and from your use of our Services, including cookies, web beacons, and other internet technologies; and information provided by third parties.
Personal Information You Provide Directly
We collect information and content of various types that you provide to us directly. To register as a member or to access some of our Services, you will be asked to provide your name, phone number, email address, home address, and certain banking information.
We also collect other content and information, including information that may be added to a member profile and any other community profile, photographs or other information or documents you submit or provide, as well as messages transmitted through our networks. We collect payment and billing information provided when accessing some of our Services or when purchasing products or Services. If you do not provide the requested information, we may not be able to provide you with the Services in full.
To the extent that you disclose personal information about other individuals, we assume that you have their express permission to disclose their personal information and to have it processed in accordance with the terms of this Privacy Policy.
Information from Your Devices and About Use of the Service
We collect information about your use of our Services and, depending on your device's settings and permissions, we may collect other information from computers, mobile phones, and other devices on which you install or access our Services. We use standard internet technologies such as cookies and web beacons to collect information about your computer or device and your online activity.
The information we collect includes: browser type and operating system; IP address and device identifiers; your browsing behavior on our Services, as well as the time you spend using our Services online and the links you follow within them; the sites you visit before or after ours; whether you opened or forwarded our emails, or whether you reviewed offers or links we sent you; your general or specific geographic location through GPS, Bluetooth, or Wi-Fi signals, to the extent your device settings allow it; if you use our internet connection, networks, telecommunications systems, or information processing systems, the Site may also monitor your activity and any other file or text at any time, in accordance with applicable law, to ensure compliance with our policies.
Information Provided by Third Parties
We may receive and/or collect information about you from public and commercial sources, as well as from other third parties permitted by applicable law. We may combine this information with any other information we collect about you when necessary to provide the requested Services.
Information Provided by Minors
To use our Services, you must be at least 18 years old and of legal gambling age in the jurisdiction in which you reside. Therefore, we do not collect personal data from anyone under 18 years of age. If we discover that we have received personal data from a person under 18 years of age, we will delete it and block the corresponding account.
Use and Management of Personal Data
We will use, when necessary, the personal data we collect for the following purposes:
- Provide our products and Services. We will use your personal information to provide you with our products, Services, and requested options; to respond to questions we receive from you; to verify your identity and eligibility to use our Services; to send you notices and other operational communications and resolve any issues; and to fulfill obligations that may arise from any legal or commercial relationship generated by the Services provided.
- Improve our Services and analyze how users use and navigate them.
- Manage the performance of our Services.
- Conduct audits and prepare reports for federal, state, and municipal authorities
- Issue advertising and promotional materials, subject to any consent required by law. This includes contacting you periodically with offers and information about our Services, benefits, and events; sending you newsletters or other information on topics of interest; conducting online surveys; and promoting our Services in any other way. We may also send you direct advertising, within or outside our Services.
- For security reasons, to protect, assert, or enforce legal claims, confidentiality, security, or the property of our employees or of the Site and its Parties, agents, or other persons; to enforce the Site's policies; and to comply with applicable law and government requests.
Our Services may contain links to other sites for which we are not responsible. We provide these links to third-party sites for the convenience of our members or users. They do not imply endorsement or reference to the Services provided. The collection, use, and disclosure of your personal information collected through access to third-party links while using our Services is governed by the privacy policies of those third parties, not by this policy.
Disclosure of Personal Data
We share your personal data, in accordance with the strictest standards of care, with the following parties:
Service providers: we maintain business relationships with third parties to provide, on our behalf, a wide range of Services: data and platform hosting, fulfillment of your Service requests and responses to your questions; sending emails on our behalf; processing card payments and other transactions; and data analysis to improve our Services.
Authorities and government agencies: when required by law and necessary to provide and protect our Services, including law firms, auditors, consultants, police, and courts, only to the extent necessary to: provide the Services in full; comply with applicable law or respond to a legal process or a request for cooperation from a government body; detect, deter, or prevent fraud, or verify and enforce the policies governing our Services; protect the rights, property, or safety of the Site and its Parties, or of our affiliates, partners, customers, or employees, when required by law.
Third parties involved in a corporate transaction: we will share personal information with a buyer in the event that the Site and/or its assets are transferred, in whole or in part, to a third party (merger, reorganization, bankruptcy liquidation).
External partners: with your consent, we will share information for special offers or promotional materials of interest to you.
Third parties that provide content or functionality to our Services through: social media plugins; advertising providers (including targeted behavioral advertising); analytics companies; and other content providers that run contests, sweepstakes, or surveys.
Security and Protection of Personal Data
We have implemented various procedures to protect your information. Despite these measures, no security program is infallible, so it is impossible to guarantee the absolute security of your personal data or any other information.
ARCO Rights
ARCO Rights are the rights of Access, Rectification, Cancellation, and Objection over your personal data, as well as the right to grant and revoke your consent for its processing.
You, personally or through a legal representative, have the right to exercise the ARCO Rights (Access, Rectification, Cancellation, and Objection) with respect to the processing of your personal data.
Access: you may ask the Site what data we have and how we obtained it. You will be sent a copy or a written statement containing that information.
Rectification: you may inform the Site of any change to your data (name, email, phone, address, etc.) if it is incorrect, inaccurate, or has changed.
Cancellation: you may request the deletion or cancellation of personal data that is not necessary or no longer serves the purposes for which it was collected.
Objection: you may object to the processing of your personal data.
The Site is required to review your request within the first twenty (20) business days following its submission.
You may send your request to privacidad@ganamax.mx, indicating: which ARCO Right is being exercised; the name of the data subject and confirmation of the representative's authority (if applicable); the address and email for a response; a description of the personal data to which the right refers; and any other information that facilitates identification.
To process your request, your identity must be verified. If your identity is not verified or the information provided is incorrect, the Site will contact you within five business days to correct or complete the pending information; if there is no response, the request will if we do not receive your response within the following ten (10) business days, the request will be deemed not submitted.
The Site will notify you of its decision no later than twenty (20) business days from the date the request (or its proper correction) is received, responding to the email address indicated in the request.
Denying the use of your personal data for the stated purposes is not grounds for refusing you the Services. After withdrawal of consent, some Services may not be provided in full, but this is not always possible immediately if we are required to continue processing the data to comply with legal or contractual obligations.
Marketing Rules
If you choose to receive marketing emails from third parties, the Site will provide them with your personal data so they can contact you directly. You may unsubscribe from such emails by contacting those third parties directly or by following the instructions at the bottom of the emails.
You may also unsubscribe from our marketing communications at any time using the unsubscribe link included in each email or by writing to us at privacidad@ganamax.mx.
Cookies, Web Beacons, and Other Internet Technologies
We and the third parties that provide us with content use cookies, web beacons, and similar technologies.
A cookie is a small file stored on your device, used to recognize your device across different sites and sessions.
The Site may use Google Analytics, an analytics service operated by Google Inc. ("Google"), which uses cookies to analyze user behavior on the Site. The information is generally transferred to and stored on a Google server in the U.S. and is used to evaluate use of the Site and generate activity reports. The IP address transmitted as part of Google Analytics is not associated with any other Google data. You can also block the collection of data generated by cookies, including your IP address, by installing a plugin in your browser.
Web beacons are small pieces of code embedded in sites, advertisements, and emails, used, among other things, to count visitors, link to cookies, understand usage patterns, and track the opening/forwarding of emails.
Other technologies used to collect data include Local Shared Objects ("Flash cookies") and HTML5 Local Storage, which work similarly to cookies but are not always managed through standard browser settings.
You may decline the use of cookies. Set your browser to accept, reject, or notify you each time a cookie is sent; you will find how to change these preferences in your browser's help section. Keep in mind that if you disable all cookies, you may not be able to use some features of the Site.
These technologies are used to: manage services; improve services (by measuring the effectiveness of content, features, and advertising); store your login credentials and preferences so that you do not have to enter them each time you access a Service; and help display relevant content and advertising.
Data Retention and Deletion
When your personal data is no longer necessary due to the expiration of the retention period or the fulfillment of the purpose for which it was collected, and when there is no legal or regulatory provision establishing otherwise, we proceed to cancel it.
Electronic files containing personal data are destroyed through irreversible deletion; paper documents are destroyed through shredding.
We retain your account information for 10 years from the date it is closed, or longer if required by law.
Disclaimer of Warranties
Use of the Site is at your own risk. The Site is provided "as is" and "as available," without any warranty that it will fully meet your requirements or be uninterrupted, secure, or accurate in the results of its use.
Limitation of Liability
The Site is not liable for indirect, incidental, special, or punitive damages, loss of profits, loss of data, and the like, arising from the use or inability to use the Site, unauthorized access to your data, actions of third parties on the Site, or other related matters.
Some jurisdictions do not allow the exclusion of such warranties, so some limitations may not apply to you. Your sole remedy, if you disagree with any part of the Site or these Terms and Conditions, is to stop using the Site.
Links to Other Websites
We do not control third-party sites that may be linked from our site and are not responsible for the protection and privacy of information on such sites, as they are governed by their own privacy policies.
Future Changes to This Privacy Policy
The Site reserves the right to modify this Policy in accordance with applicable law and improvements in privacy practices. Changes can be found on the Site; when changes are material, we will notify you by email before they take effect.
Questions and Comments
For any questions or comments about this Policy, please contact us at the email address support@ganamax.mx.
Effective date: August 30, 2021. Last updated: August 18, 2026.